Support
Home  > Support

Support

This page offers information for servicing support for your Yushin products and lists products that are no longer being serviced by Yushin.

If trouble occurs in a Yushin product

Before contacting Yushin, please prepare the following information. This information helps service support go more smoothly.

Name plate

Below information can be found from the name plate on the controller or the robot body.

  1. 1. Model
  2. 2. Serial No.
  3. 3. MFG (manufacturing) date
Program No.

Found on the label affixed to SD cards, CF cards, floppy disks and other program media, this number identifies the robot's operating program. It is also shown on the controller information window. Program issues are specific to the program, therefore please verify the program No. so that we can properly address your issue.

Error code

With certain troubles, an error code is indicated on the controller display, servo amplifier or other unit. Error codes are instrumental towards pinpointing the cause of your trouble. Before resetting your Yushin product, check and note any error codes.

Input / Output

Similar to error codes, input/output indications are another source of helpful information for locating the cause of your trouble. Therefore, before resetting your Yushin product, be sure to check the status of its lamps. (Lamps are found on signal monitor screen on each model. Please refer to your instruction manual for how to access the screen.)

Besides this, please be as detailed as possible when explaining the timing, frequency and other peculiarities of your problem.

Take-out robot preventative maintenance

Take-out robots often run 24 hours a day to keep production lines producing. In order to avoid unexpected trouble, we strongly recommend having your Yushin product periodically checked and tuned by way of "preventative maintenance". Our service staff will inspect your take-out robot with the eye of an expert and propose the best solution that will guide you towards the production efficiency you desire, whether that be to service or replace worn parts or to update aged robots that have become difficult to maintain.

For more information, contact the Yushin office or agent in your area.

To find a Yushin office or agent in your area, click here.

NOTICE on discontinued maintenance support

The below product series and their controllers are no longer being sold.

Moreover, parts suppliers have already discontinued production of serviceable parts, so we are sequentially terminating maintenance support.

Therefore, we strongly urge you to explore replacing outdated products with currently available products. For more information and recommendations on available products, contact the Yushin office or agent in your area.

To find currently available products, click here.

To find a Yushin office or agent in your area, click here.

Products no longer serviced by Yushin

Maintenance support terminated date Product series
October 31st, 2011 VN/VNⅡ series
VN/VNⅡ-A series
March 31st, 2014 VN/VNⅡ-EA series(HS type included)
March 31st, 2019 AN/ANⅡ series
AN/ANⅡ-M series
AT/ATⅡ series
N-HOP series(G type excluded)
HOPⅢ series
HOPⅢ-A series
HOPⅢ-α series
HOPⅢ-M series
TWIN HOP series
TWIN HOP-A series
TWIN HOP-α series
TWIN HOP-M series
mini HOP-300 series
mini HOP-M300 series
December 31st, 2019 ATX/ATXⅡ series
March 31st, 2020 VNX/VNXⅡ series(HS type included)
September 30th, 2020 VSX/VSXⅡ series
VSX/VSXⅡ-α series
VSX-a series
March 31st, 2021 SX-mini series
SX-mini I series
SXm-A40 series
VZ/VZⅡ series
September 30th, 2021 RA series(RA-α series excluded)
March 31st, 2022 DRDⅠ,Ⅱ
August 31st, 2022 SX-VI series
SX-NII series
SX-A-NII series
March 31st, 2023 AS series
FK series
JES.Stocker, JES2.Stocker
August 31st, 2023 ATA series
HOPIV series
October 31st, 2023 N-HOP-G series
February 31st, 2024 ACS-KM
ACS-R
ACS-K
ACS-K2
MI.Decker
December 31st, 2024 ACS-EG *Only models without the touch panel and models using the Pro-face series touch panels manufactured by Digital Corporation are subject to the end of maintenance support. (For the subject models, please contact our sales department).
ACS-EGS
ACS-ⅡB