Support
This page offers information for servicing support for your Yushin products and lists products that are no longer being serviced by Yushin.
If trouble occurs in a Yushin product
Before contacting Yushin, please prepare the following information. This information helps service support go more smoothly.
- Name plate
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Below information can be found from the name plate on the controller or the robot body.
- 1. Model
- 2. Serial No.
- 3. MFG (manufacturing) date
- Program No.
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Found on the label affixed to SD cards, CF cards, floppy disks and other program media, this number identifies the robot's operating program. It is also shown on the controller information window. Program issues are specific to the program, therefore please verify the program No. so that we can properly address your issue.
- Error code
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With certain troubles, an error code is indicated on the controller display, servo amplifier or other unit. Error codes are instrumental towards pinpointing the cause of your trouble. Before resetting your Yushin product, check and note any error codes.
- Input / Output
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Similar to error codes, input/output indications are another source of helpful information for locating the cause of your trouble. Therefore, before resetting your Yushin product, be sure to check the status of its lamps. (Lamps are found on signal monitor screen on each model. Please refer to your instruction manual for how to access the screen.)
Besides this, please be as detailed as possible when explaining the timing, frequency and other peculiarities of your problem.
Take-out robot preventative maintenance
Take-out robots often run 24 hours a day to keep production lines producing. In order to avoid unexpected trouble, we strongly recommend having your Yushin product periodically checked and tuned by way of "preventative maintenance". Our service staff will inspect your take-out robot with the eye of an expert and propose the best solution that will guide you towards the production efficiency you desire, whether that be to service or replace worn parts or to update aged robots that have become difficult to maintain.
For more information, contact the Yushin office or agent in your area.
To find a Yushin office or agent in your area, click here.NOTICE on discontinued maintenance support
The below product series and their controllers are no longer being sold.
Moreover, parts suppliers have already discontinued production of serviceable parts, so we are sequentially terminating maintenance support.
Therefore, we strongly urge you to explore replacing outdated products with currently available products. For more information and recommendations on available products, contact the Yushin office or agent in your area.
To find currently available products, click here.
To find a Yushin office or agent in your area, click here.
Products no longer serviced by Yushin
| Maintenance support terminated date | Product series | |
| October 31st, 2011 | VN/VNⅡ series | |
| VN/VNⅡ-A series | ||
| March 31st, 2014 | VN/VNⅡ-EA series（HS type included） | |
| March 31st, 2019 | AN/ANⅡ series | |
| AN/ANⅡ-M series | ||
| AT/ATⅡ series | ||
| N-HOP series（G type excluded） | ||
| HOPⅢ series | ||
| HOPⅢ-A series | ||
| HOPⅢ-α series | ||
| HOPⅢ-M series | ||
| TWIN HOP series | ||
| TWIN HOP-A series | ||
| TWIN HOP-α series | ||
| TWIN HOP-M series | ||
| mini HOP-300 series | ||
| mini HOP-M300 series | ||
| December 31st, 2019 | ATX/ATXⅡ series | |
| March 31st, 2020 | VNX/VNXⅡ series（HS type included） | |
| September 30th, 2020 | VSX/VSXⅡ series | |
| VSX/VSXⅡ-α series | ||
| VSX-a series | ||
| March 31st, 2021 | SX-mini series | |
| SX-mini I series | ||
| SXm-A40 series | ||
| VZ/VZⅡ series | ||
| September 30th, 2021 | RA series（RA-α series excluded） | |
| March 31st, 2022 | DRDⅠ,Ⅱ | |
| August 31st, 2022 | SX-VI series | |
| SX-NII series | ||
| SX-A-NII series | ||
| March 31st, 2023 | AS series | |
| FK series | ||
| JES.Stocker, JES2.Stocker | ||
| August 31st, 2023 | ATA series | |
| HOPIV series | ||
| October 31st, 2023 | N-HOP-G series | |
| February 31st, 2024 | ACS-KM | |
| ACS-R | ||
| ACS-K | ||
| ACS-K2 | ||
| MI.Decker | ||
| December 31st, 2024 | ACS-EG | *Only models without the touch panel and models using the Pro-face series touch panels manufactured by Digital Corporation are subject to the end of maintenance support. (For the subject models, please contact our sales department). |
| ACS-EGS | ||
| ACS-ⅡB | ||
| March 31st, 2025 | DRDⅢ | |